In compliance with Civil code law 1490/1491 we guarantee:
1) that all the items are hand-knotted.
2) the originality, origin, quality, period.
3) all the statements on the website and in the correspondence with the customer.
The customer will receive a written guarantee either in the shipping parcel or by post together with the invoice
When the purchase is confirmed with the sending of the customer’s details to the secure server, the bank blocks the amount as a guarantee but does not proceed to withdrawing the money. This is done following notice by us 15 (fifteen) days after the goods have been received ONLY IF no objections have been raised by the customer; in this case 15 days are allowed for the goods to be returned and you will be charged only for the transport cost; the item, naturally, must not be damaged.
Please remember that the shipped carpets are insured during transport for the same value as the price paid by the customer.
Right of withdrawal